At Sandeloud, we are committed to providing reliable and efficient shipping services to ensure your order arrives safely and in a timely manner. We work closely with trusted shipping partners to deliver products to customers across multiple regions while maintaining a smooth shopping experience.

Orders are typically processed within 1 to 3 business days after payment confirmation. During periods of high demand, holidays, or promotional events, processing times may be slightly extended. Once an order has been shipped, customers will receive shipping confirmation information when available.

Estimated delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other external factors beyond our control. While we strive to meet estimated delivery windows, delays may occasionally occur during transit. Sandeloud is not responsible for delays caused by shipping carriers, customs inspections, or unforeseen logistical disruptions.

Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in shipping delays, failed deliveries, or returned packages. If an order is returned due to an address issue provided by the customer, additional shipping charges may apply for reshipment.

Shipping fees are calculated at checkout based on destination, shipping method, and order size. In certain cases, promotional offers or free shipping campaigns may be available for qualifying orders. Any applicable shipping promotions will be clearly displayed during checkout or promotional periods.

International customers may be subject to customs duties, taxes, import fees, or additional charges imposed by local authorities. These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated. Customs policies vary by country, and customers are encouraged to contact local customs offices for additional information.

If a package arrives damaged, lost, or significantly delayed, customers should contact our support team as soon as possible. We will work with shipping carriers to investigate the issue and assist in finding an appropriate resolution whenever possible.

For questions regarding shipping, delivery status, or shipping policies, please contact us at sandeloudus@outlook.com or call (581)987-1245.